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Farshad Shokrollahzade & Saeed Hakami Nasab

Analyze and prioritize strategic factors on the establishment of knowledge management in banks

(Volume 86 - Année 2017 — Special issue)
Open Access

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Introduction: Knowledge management covers all process and activities related to the creation, acquisition sharing and use knowledge, skills and expertise. At the present of time, if organization does not have information and new knowledge in according with global development will not be able to make the right decision. Addressing the issue of knowledge and knowledge management it is important to have knowledge because knowledge is an ultimate competitive advantage for new origination and the key to victory and it is the only source that is difficult or even impossible to imitate and copy.

Methods: This study is a descriptive survey. The study sample included all employees of Bank Hekmat Iranian are located in Tehran. According to the understanding of study population characteristics, simple random sampling method was used. In this study, on the framework Of Huang is studied:  Team working, employee involvement, employee empowerment, knowledge structure, information system, training, commitment of senior management, benchmarking, performance measurement, organizational culture. The descriptive analysis of data using descriptive statistics and then through confirmatory factor analysis using SMART PLS software to inferential analysis of the hypothesis was done. Subsidiary hypothesis were studied and tested by One-Sample T-Test.

Results: The analyze performed on collated data, it was concluded that all elements of employee empowerment, infrastructure , information systems, organization culture, modeling, employee involvement, teamwork, commitment of senior managers, knowledge structure, staff training and performance measurement leads to successful implementation of knowledge management in Bank Hekmant Iranian. Prioritizing these factors, as well as to establish knowledge management model led to 1. Team working, 2. Employee involvement., 3. Employee Empowerment, 4. Knowledge structure, 5. Information System, 6. Training, 7. Commitment of senior management, 8. Benchmarking, 9. Performance measurement, 10. Organizational culture. Results of the analysis showed that the situation of organizational culture, employee empowerment and information systems infrastructure are significantly appropriate, the situation of commitment of senior management, staff training, teamwork, benchmarking and structure knowledge and performance measurement are  partly appropriate.

Conclusion: Identifying factors affecting on successful implementation of knowledge management in Bank Hekmat Iranian may lead to identifying gaps in organizational knowledge, more productivity of human capital, efficient and effective learning of staff, providing more value-added services, customers and employees satisfaction, prevent the recurrence of errors, reduction duplication, saving time, stimulate motivation, creativity and innovation, and strengthening the competitive position of the bank.

Keywords : bank Hekmat Iranian, information system, infrastructure, knowledge, knowledge management

To cite this article

Farshad Shokrollahzade & Saeed Hakami Nasab, «Analyze and prioritize strategic factors on the establishment of knowledge management in banks», Bulletin de la Société Royale des Sciences de Liège [En ligne], Volume 86 - Année 2017, Special issue, 808 - 830 URL :

About: Farshad Shokrollahzade

Shahrood University of Technology

About: Saeed Hakami Nasab

Department of Management, Faculty of Industrial Engineering and Management, Shahrood University of Technology, shahrood, Iran.